The Operations Briefing

44 operations professionals told us AI has not changed their day-to-day work. Meanwhile 74% of employers now treat AI skills as a requirement. The gap is the story.

Everyone thinks they're ahead on AI. Almost no one says it's delivering. The execution gap — and why closing it is an operations career.

PwC analysed a billion job ads across 27 countries and found a two-track split forming inside operations roles — a 62% AI-skills wage premium, five signs to check your own role against, and three moves that switch tracks

Not sure where to start with AI in your role? A calm, by-function guide — what to learn, what to do this week, and the courses worth your time

Good operations work has always rested on a small set of durable ideas. What has changed in 2026 is not the ideas — it is how quickly we can put them into practice

Handle the data, ownership and process well, and regulatory change becomes something operations can run with confidence.

Preview the latest OperationsCareers briefing on AI, operations careers and curated roles. Subscribe to read the full issue.