PwC asked 767 operations leaders about digital transformation. Most say they are ahead of their competitors. Almost as many admit the investment has not delivered. The space between those two numbers is this issue.
The execution gap is not a technology problem. It is an operations problem.
PwC's 2026 Digital Trends in Operations survey shows most organisations have bought the tools and not captured the value. Closing that gap is exactly the work operations professionals already do — which is why these numbers are good news for your career.
Here are two numbers from the same survey, sitting side by side.
PwC asked 767 operations and supply chain leaders at US companies about digital transformation. 85% said they believe they are ahead of most competitors. 89% said their technology investments have not fully delivered the expected results.
Read that again. Almost everyone thinks they are winning, and almost everyone admits it is not working yet. There is a name for what sits between those two numbers: the execution gap.
PwC's 2026 Digital Trends in Operations survey covered 767 operations and supply chain leaders at US companies. Two findings frame the whole issue.
85% of leaders believe they are ahead of most competitors on digital transformation. Confidence is not in short supply.
89% say their technology investments have not fully delivered the expected results. The tools were bought; the value was not captured.
The missing piece is not more technology. It is the connective tissue — process design, data discipline, change management, getting three teams and two systems to agree on one version of the truth. Those are operations skills. The organisations stuck at 89% do not need another platform; they need people who can close the distance between what was bought and what was promised.
If you can explain why the last transformation stalled — and what to do differently — you are not competing with AI. You are the reason the investment finally pays off.
The skills that close execution gaps are the classic process disciplines. One to build the foundation, one to make process improvement a working skill. Course details and pricing change, so check the provider before enrolling.
Gartner forecasts that 40% of enterprise applications will include AI agents by the end of the year. The conversation has shifted from whether to deploy to who is accountable when an agent acts — and that is where the next wave of operations roles is quietly opening up, because the person who writes the control framework will matter more than the person who…
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